Effective Date: June 30, 2025
Store Name: XGraphique
Contact Email: contact@xgraphique.com
Phone Number: +1 716-296-0571
1. Returns Eligibility
At XGraphique, we want you to be fully satisfied with your purchase. If you’re not happy with your item, you may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be in its original condition, unused, and with all original packaging.
A receipt or proof of purchase is required.
2. Refund Process
Once your returned product is received and inspected:
We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 1–2 business days back to your original method of payment.
3. Return Shipping Costs
We offer free return shipping. Once your return is approved, we will provide you with a prepaid shipping label.
4. Non-Refundable Items
Any item returned more than 30 days after delivery
Damaged or used items not due to our error
Gift cards (if applicable)
5. How to Start a Return
To initiate a return, please contact us at:
📧 Email: contact@xgraphique.com
📞 Phone: +1 716-296-0571
📍 Address: 4601 E Colonial Dr, Orlando, FL 32803
We’ll guide you through the return process and send you the return shipping label.
6. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us immediately. We’ll arrange a replacement or issue a full refund at no cost to you.
If you have any other questions about returns or refunds, feel free to reach out—we’re here to help.